The Customer Support Specialist ensures that all customer needs are promptly addressed by responding to customers requests, orders, questions and concerns in a timely and accurate manner, while exercising the highest level of service and quality. Environmental Express offers an extensive training program to ensure a solid understanding of the company s concepts, products, practices, and procedures.
Qualified candidates for this position must have a passion for excellence, outstanding communication and organizational skills, as well as the ability to readily build relationships over the phone. Additionally, a qualified candidate must be quality focused, an effective team player and be motivated to achieve a rewarding career within the organization.
Areas of Responsibility
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities thatare required by the employee.
Accurately enter customer sales orders, quotes and returns
Address basic technical support questions
Receive inbound calls and respond to calls as appropriate
Promptly resolve customer service issues to the customer s satisfaction per company procedures and standards
Create and maintain customer accounts in database
Perform administrative duties, reports and special projects associated with Customer Support
Must be able to sit for long periods of time
No unusual physical exertion required
High school or equivalent
Associate s Degree
1 year upwards work experience in Customer Support