Break Free Of The Break-Fix Model: Hiring A Managed Cyber Security Services Company

IT Software - Security/ Operating Systems 06th January 2021


Many budding businesses find managed services intimidating, as it can be a big commitment to relinquish control over your company’s IT system and agree to a long-term contract. With that said, enterprises cannot simply ignore the fact that cyber security is a growing concern for any and all businesses these days. Other alternatives to hiring a third-party managed cyber security services company include staffing an entire in-house IT department (which can prove to be incredibly expensive when done correctly) or the infamous break-fix model. A break-fix model is defined as IT services that are provided and billed on an as-needed basis, as opposed to an ongoing service that is paid for in the form of a fixed monthly fee. Keep reading as we explore common problems with the break-fix model, the benefits of using managed cyber security services, and what all of it means for the state of your company’s cyber security.

Issues with the Break-Fix Model

Small and medium-sized businesses (SMBs) often opt for the break-fix model without truly understanding the problems that can come with it. Outlined below are the major drawbacks associated with this model.

Unpredictable Rates

Because break-fix models are reactive by nature, companies must call on their provider any time an unexpected issue pops up. This means that these businesses have no real control over their IT expenditure, making it difficult to budget. Moreover, while a break-fix model might appear to be more cost-effective initially, you must take into consideration the long-term costs of using this model. It is similar to not having any insurance – it’s great when things are running smoothly but financially devastating when they go awry.

Low Level of Investment in Networks

The break-fix model does not incentivize service providers to invest in your enterprise’s IT network or infrastructure. In fact, it is quite the opposite; providers actually benefit from their clients’ losses in this model, as this is how these IT professionals make their money.

Uncertain Response Times

With a break-fix model, you are not guaranteed to have any of your IT issues resolved in a timely manner – or even at all. If your provider is already dealing with another client’s issues and no one else available to help you right away, you’re simply out of luck. Because of the uncertain nature of break-fix services, it’s hard for providers to guarantee any level of service in terms of timing to their customers.

Advantages of the Managed Services Approach

Partnering with a managed cyber security services company instead of dealing with an unreliable break-fix model can provide your organization with several advantages, as the former is a better fit for modern-day business environments. Some of these benefits are discussed further below.

Fixed Costs & a Clearly Defined SLA

The cost of implementing an IT system from the ground up has always been and will always be an incredibly expensive option. Besides having to cover infrastructure costs, companies must shell out the money required to install software/hardware components, provide proper employee training, and pay for operational management overheads. A managed cyber security services company, on the other hand, provides their IT services at a fixed monthly charge. Additionally, you will be guaranteed a certain level of service that you agree upon with your provider, so you know exactly what you’re getting. A service level agreement (SLA) allows you to clearly define all of the responsibilities and accountabilities that your MSP will take on before you sign the service contract.

Proactive Monitoring & Maintenance

MSPs typically take a more proactive approach to cyber security and regular updates than their break-fix counterparts do. This means that any IT problems are often remedied before they can impact your network’s security or performance, resulting in maximum uptime for your IT system.  

Common Business Objectives

Partnering with a managed services provider means that you have IT experts by your side through the long-term process of implementing, maintaining, and upgrading your digital infrastructure. In other words, the work your MSP does is synonymous with establishing an effective IT strategy and aligning your goals with theirs. This kind of relationship means that your MSP will act as an expert consultant (not a one-time repairman), pointing you in the right direction in terms of which solutions will work best for your SMB. The guidance doesn’t stop there, though; a quality managed IT provider will be able to make additional recommendations where opportunities exist for your business that you might not otherwise see.

What Does This Mean for Cyber Security?

Because of the evolution of the cyber security threat landscape, IT security is now something that enterprises everywhere are having to embrace. In order to address these ever-evolving cyber threats, it is recommended that businesses take a proactive approach to cyber security. The break-fix model is, by nature, a reactive service, which makes it an undesirable type of IT service for modern-day organizations.

Still, confused about whether a break-fix model is right for your company? Let’s make this clear: managed cyber security services are the way to go to keep your IT infrastructure as secure as possible. With hacking occurring every 39 seconds, businesses need to put network security at the top of their priorities. Instead of leaving your organization vulnerable to a number of cyberattacks, contact us at Contigo today. Our managed IT security services use the industry’s most sophisticated security solutions to keep your firm safe from unwanted malware, viruses, and hackers.